Our priority is having satisfied customers for whom we find the best transport and logistics solutions
Express SEE operates in the field of providing logistics services in both foreign and domestic markets. Express SEE was founded in 2014 in Belgrade, operating within the international freight forwarding groups “Express Global”, based in Italy. We talked to Slobodan Filipović, director of Express SEE, about how the corona virus pandemic affected their business, as well as further goals.
How has the crisis, that paralyzed the whole world last year, affected the logistics sector this year?
The outbreak of the pandemic led to the cessation of production in China, which affected business both globally and regionally. Restrictions on the movement of goods, social distancing, and rising transport prices required changes in the business. Thanks to being able to quickly adapt to the new situation, we have mitigated the negative effects of the pandemic. The impact of the Covid-19-induced crisis affected large multinational companies less than others. Clients trusted such companies, including ours, to organize transport at a time when the organization of all modes of transport was uncertain. Express SEE has managed to respond to the specific and exacting needs of the market in new circumstances, operating with all modes of transport and providing customs mediation in import, export and transit procedures. Our biggest focus was on road transport, where movement restrictions were the most relaxed.
How did your company adjust its business to the new situation, and what results did you achieve last year?
The pandemic has posed challenges to all of us that we have never encountered before. The company has put employees, i.e. their health and safety, at the forefront. It will take a long time for the economy to recover, the logistics sector included. Despite that, by relying on long-term quality, customer trust and employee commitment, the results we achieved exceeded expectations. We have set ourselves even bigger goals for this year. Our priority is having satisfied customers for whom we find the best transport and logistics solutions. Our list of satisfied customers is long and our desire for growth and advancement is even greater. While we take care of their goods, our customers can pursue their other daily activities.
We want customers to know that their goods are safe with us and that we take care of them throughout the transport and logistics process
What are the most important services your company provides?
We try to offer a service that is specifically tailored to the client, i.e. to always offer the service that best suits the cost/delivery time ratio. In addition to the cost and delivery time, we think that our company’s responsiveness is a special quality. In addition to the standard criteria pertaining to accuracy and reliability of delivery, which we maintain at a high level, Express SEE believes that it is very important that our customers do not feel any stress during transport and logistics operations. We try to adapt the service to each client separately because we are aware that not everyone has the same parameters for assessing the quality of service. We want customers to know that their goods are safe with us and that we take care of them throughout the transport and logistics process. Also, our experience helps us to prevent and overcome any problems during the transport process.
What are your plans for this year, what projects are you working on and what do you think will be the biggest challenges in 2021?
Express SEE utilizes its good market position and presence in Italy and Serbia. We are especially trying to facilitate business and procedures for Italian companies in the domestic market. In the coming period, the group’s plans also relate to further expansion and increase the volume of our business. Express SEE is known for its young, energetic and professional staff. We are planning to expand our team due to the growing number of serious international projects which we are going to implement with great enthusiasm.