“OK Google, speak to Air France…”
Air France is meeting the needs of its increasingly connected customers by offering them its services on different vocal assistant platforms. Wherever they are in the world, Air France customers can now check the status of their flight, consult departure and arrival times and find out about the services available on board with the Google Assistant, available on smart speakers and compatible telephones.
“I want to know if my flight AF1234 is delayed”, “I want to know about the services on board flight AF1234”, “I want to know the departure terminal of flight AF1234” are some of the questions customers can ask using the Google Assistant. Similarly, Air France already offers these services with Alexa, Amazon’s virtual voice assistant.
Louis, the Air France chatbot, informs the company’s customers throughout their trip, in real-time, 24/7, on the Facebook instant messenger app.
Air France has 10 million fans and followers on social networks. The company is able to respond to up to 10,000 messages per day, in 9 languages, thanks to the combined expertise of its service agents and chatbots.
What’s more, on Messenger, customers now have access to a new payment system allowing them to book their tickets without leaving the app.