Generali Osiguranje Srbija has won prestigious medals: “Customers’ friend – Because It’s You We Care About” and “Customer’s friend – Superior Excellence”, awarded by the international organization ICERTIAS within the “Customers’ Friend” program.
ICERITAS rewards companies for outstanding relations with customers and business partners. To qualify, nominated organizations undergo a strict review by ICERTIAS and customer evaluation. The reputation of the company among its customers, employees, business partners and the general public are analyzed, as well as communication, user experience and trust.
Dragan Filipović, Chairman of the Executive Board of Generali Osiguranje Srbija, said on the occasion: ”I am proud of my team and its commitment to building good relationships with customers and improving our services. These important awards are proof that we are on the right path to achieving the company’s goal: to be our customers’ lifetime partner. We do our best to put them at the heart of everything we do and we are grateful to them for taking notice and showing their appreciation.”
“We thank ICERTIAS for recognizing our efforts to provide customers with quality service. We are even more delighted when our customers confirm that our efforts have been successful. These recognitions are another proof that our customers’ expectations, their satisfaction and lifelong trust are our top priority” said Milica Jelenić, Head of the Customer Relations Department.
ICERTIAS (International Certification Association GmbH) is a private, politically independent, international organization, founded in 2011 in Switzerland. It is engaged in market research, focusing on discovering and rewarding companies that provide the best products and services to their customers.