Following UNIQA Osiguranje’s corporate values, the organization of business activities also includes solidarity. People are in the focus of UNIQA’s entire business.
We spoke with Gordana Bukumirić, Chairwoman of the Executive Board of UNIQA Osiguranje (UNIQA Insurance), about how the company organized its business activities during the pandemic and the state of emergency.
“In addition to the 350 personal UNIQA insurance agents available to clients over the phone, we have facilitated the use of the Contact Centre, telephone and online services are available 24 hours for purchasing insurance products and claiming damages, there is an option of video damage assessment, a web shop and online payment for insurance coverage. These are services that UNIQA implemented earlier, but in times of social isolation, they gained an added value,” Ms Bukumirić said.
How did you organize business activities?
UNIQA Osiguranje is part of the UNIQA Group from Austria, which has subordinated its global business operation to the fight against the contagion and consequences of COVID-19. In accordance with the recommendations issued by the Government of the Republic of Serbia and the relevant health institutions, we reacted promptly and in the interest of protecting our employees, clients, partners and, of course, public health. Difficult times require greater caution but also greater responsibility. To maintain business stability in the new work-from-home mode, we have ensured the smooth running of all processes without direct contact. We redirected internal and external communication to other equally effective channels. By moving from face-to-face contact to phones, Viber, social media and emails, we have preserved, even strengthened communication on all levels.
In addition to the 350 personal UNIQA insurance agents available to clients over the phone, we have facilitated the use of the Contact Centre, telephone and online services are available 24 hours for purchasing insurance products and claiming damages, there is an option of video damage assessment, a web shop and online payment for insurance coverage. These are services that UNIQA implemented earlier, but in times of social isolation, they gained an added value
Following UNIQA Osiguranje’s corporate values, the organization of business activities also includes solidarity. People are in the focus of UNIQA’s entire business. As in other difficult times, we reaffirmed our solidarity by donating 5 million dinars to the Serbian healthcare system and introduced benefits for our clients over the age of 65, as well as our most vulnerable clients.
What will you do first after the state of emergency is cancelled?
First of all, I hope that we will all stay healthy and that we will return to our daily activities in a good mood. Working from home, however difficult at times, has brought us some benefits, such as improved communication via Skype, Viber groups, messages and emails. We have solidified our interconnectedness and will work to preserve that spirit. After the state of emergency is abolished, the first thing I plan to do is to bring our employees together. We miss live meetings and this will certainly be the initial step so we can continue together where we left off as a team; the team I am truly proud of.